Privacy Policy – Melbourne Airport Pickup

At Melbourne Airport Pickup, we are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth). This policy outlines how we collect, use, store, and protect your information, and explains how you can contact us if you have any questions or concerns. This policy applies solely to the collection and handling of your personal information by Melbourne Airport Pickup under the Privacy Act.

What Is Personal Information?

Personal information refers to details about an individual that can identify them. This includes, but is not limited to, your name, contact information (such as email address and phone number), and other details relevant to providing our services.

Our Business Operations

Melbourne Airport Pickup specializes in premium Melbourne Airport pickup and drop-off services from anywhere in Victoria, utilizing a fleet of luxury cars and professional chauffeurs.

What Kind of Personal Information Do We Collect and Hold?

We only collect personal information about you by lawful and fair means, and not in an unreasonably intrusive manner. The types of personal information we may collect and hold include:

Contact Information: Name, email address, mobile phone number.
Booking Details: Pickup and drop-off locations, dates and times, flight numbers, passenger names, and any special requests.
Payment Information: (Note: We do not store full credit card details. This is typically handled by secure payment gateways.)
Communication Records: Emails, phone call logs, and online chat histories related to your bookings or inquiries.

How Do We Collect Information?

We gather information through several methods:

Directly from You: When you interact with us face-to-face, via phone calls, through our website booking forms, or via email.
From Our Website: We collect data such as the number and dates of visits, pages accessed, and site navigation patterns to enhance user experience and maintain records.
Third-Party Services: For online promotions, we may use third-party services that provide anonymous data on clicks and impressions.

Why Do We Collect Your Information?

We collect, utilize, and retain your personal information primarily to provide our core services – Melbourne Airport pickup and drop-off. Your data will be employed for the following purposes:

To process and manage your booking requests efficiently.
To facilitate smooth communication regarding your service.
To verify your identity.
To manage our ongoing relationship with you.
To administer our services effectively.
To comply with legal requirements and government regulations.
To furnish you with information concerning our services and any offers we believe may interest you (with your authorization).
In ways reasonably anticipated by you, or as mandated, authorized, or permitted by law.

Who Do We Share Your Information With?

We will not trade or sell your personal information to any third parties. However, we may disclose it in the following circumstances:

With Your Explicit Authorization: When you specifically permit us to do so.
To Our Chauffeurs: Relevant booking details (name, pickup/drop-off, flight info, contact number) are shared with the assigned chauffeur to facilitate your service.
To Professional Advisors: Such as legal or accounting professionals, when necessary.
To Regulatory Bodies and Governmental Agencies: As required by law or court order.
For Urgent Health Concerns: If necessary to address an urgent health or safety matter.
For Credit Assessments: If applicable for billing purposes.
To Comply with Laws or Court Orders.

Marketing

We may use your personal information to reach out to you (via mail, phone call, text message, or email) regarding our services and any offers we believe may interest you. You have the option to opt-out of receiving marketing communications from Melbourne Airport Pickup at any time by calling us at 0499 923 175, mailing us, or emailing us at admin@melbourneairportpickup.com.

Please be aware: Our website may utilize Google Analytics remarketing. This involves the use of first-party cookies to display relevant advertisements to users who have previously visited the website. Visitors can opt-out of the Google Analytics Advertising Features we utilize by downloading a browser add-on from https://tools.google.com/dlpage/gaoptout/.

What If You Don’t Provide Information?

If you don’t provide the necessary information, we may not be able to provide our services effectively, or at all. For example, without contact details, we cannot confirm your booking or coordinate your pickup.

How Do We Store and Protect Your Information, and Ensure Its Accuracy and Privacy?

We are committed to:

Accuracy: Keeping your personal information accurate and up-to-date, making sure it’s relevant and not misleading.
Security: Protecting your information from being used or accessed without permission by storing it on secure servers with appropriate security measures.
Retention: When it’s allowed, getting rid of or making your information anonymous if we don’t need it anymore according to privacy laws.

Do We Transfer Information Overseas?

We rarely transfer your information outside of Australia. If we do, we ensure that the recipient complies with privacy regulations that protect your information to a similar standard.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of any third-party websites you visit.

How We Deal with Complaints:

If you’re concerned about how we’ve handled your information at Melbourne Airport Pickup, please reach out to our Data & Privacy Officer at admin@melbourneairportpickup.com.

They will pass your concern to the right person, and we will get back to you within 7 days. We will do our best to resolve your concern promptly. If you are still not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance.